Terms of Service
Last updated
These Terms of Service (the "Terms") are an agreement between you and ("we", "us") covering the website, dashboard and application programming interface (together, the "Service"). By creating an account, creating an API key or using the Service, you agree to these Terms, our Privacy Policy and our Acceptable Use Policy. If you use the Service for an organization, you accept these Terms on its behalf and confirm you have authority to do so.
1. Accounts
- You must be at least 18 years old and able to form a binding contract.
- You are responsible for everything that happens under your account and your API keys. Keep keys secret, never embed them in client-side code, and revoke any key you believe is exposed.
- Provide accurate information and keep it current. One free character allotment per person or organization; creating accounts to collect additional free allotments is prohibited.
2. The Service
The Service converts text you submit ("Input") into synthetic speech audio ("Output"), and lets you create synthetic voices from reference recordings you provide ("Cloned Voices"). We may change, add or remove features. We will give at least 30 days' notice by email before removing an API endpoint or parameter you have used in the previous 90 days, except where a change is required for security or legal reasons.
3. Credits, pricing and payment
- Prepaid credit. The Service is pay-as-you-go from a prepaid balance. Usage is charged per input character at the price shown on our pricing page at the time of the request.
- Free allotment. New accounts receive a one-time promotional allotment of characters. It has no cash value and cannot be transferred or refunded.
- Failed requests. If a request fails because of an error on our side, its charge is refunded to your balance automatically. Requests you cancel or disconnect from after audio starts streaming are charged.
- Auto top-up. If you turn on auto top-up, you authorize us to charge your saved payment method the amount you chose whenever your balance falls below the threshold you set, up to the monthly limit you set. You can turn it off at any time in the dashboard.
- Refunds. Purchased credit does not expire while your account is open. Unused purchased credit is refundable within 30 days of purchase on request to ; after that, credit is non-refundable except where required by law. Credit is forfeited if your account is deleted or terminated for breach of these Terms.
- Price changes. We will give at least 30 days' notice before raising the per-character price. Price changes do not reduce credit you have already bought; credit is a dollar balance, not a character balance.
- Chargebacks. If you dispute a payment, we may suspend the account until the dispute is resolved.
- Taxes. Prices exclude taxes unless stated. You are responsible for applicable taxes.
4. Your content
- You keep all rights to your Input, your reference recordings and your Output. Subject to these Terms and to the third-party licenses on our Licenses page, you may use Output for any lawful purpose, including commercially.
- You grant us a limited license to process your content only as needed to provide, secure and support the Service, as described in the Privacy Policy. We do not use your Input, recordings or Output to train models.
- You are responsible for having all rights needed to submit your content and for how you use the Output.
5. Voice cloning
Voice cloning is available only after you accept our Voice Cloning Terms in the dashboard. Your acceptance, the version you accepted, the date and time, the name you typed and a hashed record of your network address are stored with your account. In summary, and without limiting those terms:
- You may only clone your own voice, or the voice of a person who has given you clear, informed, written permission that you can produce on request.
- You must not clone a public figure, celebrity or performer without documented authorization, or a minor without verifiable consent from a parent or legal guardian.
- You must not use a Cloned Voice to impersonate, deceive, defraud or harass anyone, to fabricate statements by a real person, to interfere with elections, or to defeat voice-based security.
- You are solely responsible for the voices you clone and the audio you generate with them, and you will indemnify us against claims arising from that use.
We may remove Cloned Voices and suspend accounts on a credible report of misuse. Report misuse on our abuse page.
6. Acceptable use
You must follow the Acceptable Use Policy, which includes the use restrictions of the underlying speech model. You must not reverse-engineer the Service, attempt to extract model weights or other customers' voices, exceed rate limits by using multiple accounts, resell raw API access as a competing text-to-speech service without our written permission, or probe or disrupt our systems.
7. Suspension and termination
You may delete your account at any time from your profile page. We may suspend or terminate access immediately if you breach these Terms, if required by law, or to protect the Service or others. Where reasonable, we will tell you why and give you a chance to fix the problem. Sections 4, 5, 9, 10, 11 and 12 survive termination.
8. Availability
We work hard to keep the Service fast and available, but it is provided without a service-level guarantee unless we sign a separate agreement with you. Scheduled maintenance will be announced in advance where practical.
9. Disclaimers
THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. Synthetic speech can mispronounce words or misread text; review Output before relying on it.
10. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnity
You will defend and indemnify us, our affiliates and our personnel against claims, losses and costs (including reasonable legal fees) arising from your content, your use of Output or Cloned Voices, or your breach of these Terms.
12. Governing law and disputes
These Terms are governed by the laws of , without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally for 30 days by contacting the other in writing.
13. Changes to these Terms
We may update these Terms. For material changes we will email you at least 30 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms.